Refund Policy
Effective date: September 8, 2026 · Last updated: September 8, 2026
This Refund Policy explains how payment, pricing, and refunds work for MLH Remote Computer Mechanics ("MLH," "we," "us," or "our") repair services and Care Plan subscriptions. It's meant to be read alongside our Terms of Service.
1. Diagnostics Are Always Free
The first look is free, every time. We never charge you just to find out what's wrong with your computer. You only pay if you decide to go ahead with a repair.
2. You Approve the Price Before We Charge You
We tell you what's wrong and what it costs before any repair work begins. Nothing is charged without your OK first. If the job turns out to be bigger than it first looked, we stop, tell you the new number, and get your OK again before continuing — you can say no at any point and owe nothing for that additional work.
3. Repair Work
- Once you approve a repair and we complete the work we agreed on, that work is paid for and is not refundable simply because you changed your mind afterward.
- If we complete the specific work we agreed to and it does not fix the problem we agreed to fix, contact us. We'll make it right — that may mean further work at no extra charge, or a refund for that job, depending on what actually happened. We handle this case by case and in good faith.
- If you tell us to stop mid-job, you only owe for the work actually completed up to that point.
4. Care Plans (Monthly Subscriptions)
- Care Plans are month-to-month. There is no contract and no cancellation fee — cancel any time and you will not be billed again going forward.
- We do not provide prorated refunds for the unused portion of the current billing month once that month has been charged.
- If you were billed in error (for example, after you had already cancelled), contact us and we'll fix it.
5. How To Ask For A Refund
Call, text, or email us. Tell us which job or which charge you're asking about and what happened. We read every message ourselves and will get back to you, usually the same day.
6. Changes To This Policy
We may update this policy from time to time. When we do, we will change the "Last updated" date above and post the new version on this page.
7. Contact Us